Practice Charter

What we will do for you:

• All patients will be greeted courteously
• We will treat all information confidentially
• We are always committed to providing the best possible service
• We will always offer treatment and advice we believe is best
• We will make every effort to see you promptly
• We will try and deal with any problems or complaints swiftly
• You have the right to see your medical records
• The Practice will inform patients of available services by means of its leaflet, notice boards and website
• The Practice adheres to an equal opportunities policy

What you can do for us:

• Please treat staff with courtesy and respect
• If possible, telephone before 10am if you require a home visit
• To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery
• Please tell us if you cannot keep your appointment as this appointment can be offered to someone else
• Please ask if you are not sure about your treatment
• Most delays are due to patient emergencies. Please be patient
• Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen
• If you come as an emergency, you may have to wait until booked appointments are seen
• Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets